Shipping & Return Policy | Custom Tech Gifts & Corporate Gift Boxes

Shipping Policy

TechGiftsBy ships custom tech gifts, corporate gift boxes and branded gift sets worldwide from China.

Because most of our products are customized for business customers, shipping cost and delivery time may vary depending on the product type, order quantity, carton size, total weight, destination country, shipping method and customs requirements.

If you need an accurate shipping quote, please contact us with the product link, quantity and delivery address.

Where Do You Ship?

We ship to many countries and regions worldwide.

Our customers include corporate gift buyers, event companies, gift agencies, marketing teams, procurement teams and business customers from different markets.

For samples and small orders, we usually ship by express courier such as DHL, FedEx, UPS or other available international shipping channels.

For bulk corporate gift orders, we can help check air freight, sea freight, express shipping or selected DDP / door-to-door delivery options depending on the destination country and product type.

Where Do You Ship From?

Most orders are shipped from Guangzhou, China.

Some products may be shipped from our partner factories or warehouses in other areas of China, depending on product availability, customization process and production schedule.

How Long Does Production Take?

Production time depends on:

• Product model

• Order quantity

• Logo customization method

• Gift box packaging requirement

• Sample confirmation

• Material or product availability

• Production schedule

For custom logo gifts and branded corporate gift boxes, production usually starts after the customer approves the final logo mockup, artwork or sample.

We will provide an estimated production time before order confirmation.

How Long Does Shipping Take?

Shipping time depends on the destination country, shipping method, customs clearance and product type.

General reference:

• Express shipping: usually suitable for samples and small orders

• Air freight: suitable for urgent bulk orders

• Sea freight: suitable for larger quantity orders

• DDP / door-to-door shipping: may be available for selected countries and products

Delivery time may be affected by customs inspection, local delivery conditions, holidays, weather, product restrictions or other factors beyond our control.

For urgent corporate events, trade shows, employee welcome kits or client giveaways, please tell us your required delivery date in advance. We will help recommend more suitable products and shipping methods.

How Much Does Shipping Cost?

Shipping cost is calculated based on:

• Destination country and address

• Product type

• Order quantity

• Carton size

• Total weight

• Shipping method

• Battery or electronic product restrictions

• Customs and import requirements

Because custom tech gifts, wireless charger gifts, charging stations, mobile office gift sets, AI smart gifts and car tech gift sets may have different packaging sizes and shipping requirements, we do not use a fixed shipping rate for all orders.

Please contact us for an accurate shipping quote.

Customs Duties and Import Taxes

Customs duties, import taxes, VAT, local charges and customs clearance fees are usually the buyer’s responsibility unless DDP shipping is confirmed in writing before shipment.

Customs rules vary by country. For some countries, buyers may need to handle import customs clearance by themselves.

If you are not sure whether your country supports suitable shipping or customs clearance options, please contact us before placing a bulk order.

Products with Batteries or Electronic Components

Some tech gifts may contain batteries or electronic components, such as power banks, rechargeable products, AI devices or certain wireless charging products.

Shipping options for these products may be limited in some countries or may require special logistics channels. We will help check available shipping methods before confirming the order.

Shipping Damage or Delivery Issues

We take care to pack products properly before shipment.

If your order arrives damaged, missing items or with visible shipping problems, please contact us within 7 days after delivery.

Please provide:

• Order number or product name

• Photos or videos of the damaged package

• Photos or videos of the damaged product

• Quantity affected

• Delivery date

We will review the issue and work with you to find a reasonable solution, such as replacement, compensation or other support depending on the situation.

Return Policy

Custom Product Return Policy

Most of our products are custom-made with the customer’s logo, artwork, brand colors or gift box packaging.

Because custom logo gifts and branded corporate gift boxes are produced according to approved customer requirements, they cannot usually be returned, exchanged or refunded after production.

This includes:

• Custom logo products

• Laser engraved products

• Logo printed products

• Custom gift box packaging

• Branded corporate gift sets

• Special combination gift sets

• Bulk customized corporate gifts

Sample Confirmation

For important or bulk orders, we recommend ordering a sample before mass production.

Once you review and approve the sample, logo mockup, product details or packaging design, production will proceed based on the approved confirmation.

Please check all product details, logo placement, colors, packaging, quantity and delivery information carefully before final approval.

Defective or Incorrect Products

If the product is defective or the customization is different from the approved logo mockup or confirmed order details, please contact us within 7 days after delivery.

Please provide clear photos, videos and order information. We will review the case and work with you to provide a reasonable solution.

Possible solutions may include:

• Replacement

• Repair support

• Partial compensation

• Reproduction of affected items

• Other agreed solutions

The final solution depends on the specific issue, quantity affected and order details.

Non-Returnable Situations

Returns or refunds are usually not accepted in the following cases:

• The product was customized according to the approved mockup

• The customer changed their mind after production

• The logo file or artwork was provided incorrectly by the customer

• The color difference is within normal production tolerance

• Minor differences caused by material, lighting, screen display or production batch

• Delivery delay caused by customs clearance, local delivery service, weather or force majeure

• Products have been used, damaged or resold by the customer

Contact Us

For shipping, delivery, damage claims, replacement support or questions about custom corporate gift orders, please contact us:

Email: Allen@techgiftsby.com
WhatsApp / Phone: +852 5919 2252
Website: www.techgiftsby.com

To help us respond faster, please include your product link, order details, quantity, delivery country and photos or videos if there is a delivery or quality issue.

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